Privacy Policy

Last Updated: August 3, 2026

Data Controller Information

New Heights Real Estate LLC Office 1404, Le Solarium Tower Dubai Silicon Oasis Dubai, United Arab Emirates

Phone: +971 58 587 4647 Email: newheightsrealestate1003@gmail.com

1. Introduction

This Privacy Policy explains how New Heights Real Estate LLC (“we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal information when you use our website, submit enquiries, request our services, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy regulations where required.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following information when you voluntarily provide it through our website or during property enquiries.

Contact Information

  • Full Name
  • Email Address
  • Phone Number
  • Mailing Address

Property-Related Information

  • Property Preferences
  • Budget Range
  • Financing Information
  • Property Viewing Requests
  • Investment Goals

Communication Data

  • Messages submitted through contact forms
  • Email correspondence
  • Survey responses
  • Customer feedback
  • Competition or promotional campaign entries

Account Information

If you create an account on our website, we may collect:

  • Username
  • Password
  • Saved properties
  • Saved searches
  • Account preferences

2.2 Information We Automatically Collect

When you visit our website, certain information is collected automatically.

Technical Information

  • IP Address
  • Browser Type and Version
  • Device Type
  • Operating System
  • Referral Source
  • Browser Language
  • Pages Visited
  • Time Spent on Pages
  • Click Activity
  • General Geographic Location

Cookies and Tracking Technologies

We may use:

  • Session Cookies
  • Persistent Cookies
  • Web Beacons
  • Analytics Cookies
  • Advertising Cookies

2.3 Information Received from Third Parties

We may receive information from:

  • Social media platforms (when you choose to interact with us)
  • Public property records
  • Marketing partners
  • Lead generation services
  • Other trusted business partners involved in property transactions

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal information under one or more of the following legal bases:

Consent — When you have provided clear consent for a specific purpose, such as receiving marketing communications.

Contract — To provide requested services, arrange property viewings, or complete transactions.

Legitimate Interests — For business operations, customer service, fraud prevention, website improvement, and marketing activities where appropriate.

Legal Obligation — To comply with applicable laws, regulations, and government requirements.

Vital Interests — Where necessary to protect an individual’s vital interests.

Public Interest — Where processing is required for reasons of public interest under applicable law.

4. How We Use Your Information

4.1 Property Services

We use your information to:

  • Match suitable properties to your requirements
  • Arrange property viewings
  • Facilitate buying, selling, renting, and investment services
  • Coordinate with developers and property owners

4.2 Customer Support

Your information helps us:

  • Respond to enquiries
  • Provide customer assistance
  • Resolve complaints
  • Improve customer experience

4.3 Account Management

Where applicable, we use your information to:

  • Manage your account
  • Store saved searches
  • Maintain property preferences
  • Personalize your website experience

4.4 Communication and Marketing

Subject to your preferences and applicable law, we may send:

  • Property updates
  • Appointment confirmations
  • Transaction updates
  • Market insights
  • Promotional offers
  • Newsletters

You may unsubscribe from marketing communications at any time.

4.5 Website Analytics and Improvement

We use analytics data to:

  • Understand visitor behaviour
  • Improve website performance
  • Enhance our services
  • Measure marketing effectiveness
  • Conduct customer satisfaction research

5. How We Share Your Information

We only share your personal information where necessary to provide our services, comply with legal obligations, or operate our business effectively.

5.1 Real Estate Professionals

When you submit a property enquiry, request a viewing, or express interest in a property, we may share your name, email address, and phone number with relevant:

  • Real estate agents
  • Property developers
  • Property owners (where applicable)

Once your information is shared, the recipient’s own privacy policy will govern how they use your information.

5.2 Service Providers

We may share information with trusted third-party service providers that assist us with:

  • Website hosting and maintenance
  • Customer relationship management (CRM)
  • Email marketing services
  • Analytics and reporting
  • Customer support
  • Payment processing (where applicable)
  • IT and security services

These providers are required to keep your information secure and confidential.

5.3 Advertising and Analytics Partners

We may share limited information with advertising and analytics providers, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram)
  • Other advertising and marketing platforms

This information may include:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Advertising identifiers

Where required by law, we obtain your consent before placing marketing cookies.

5.4 Legal Requirements

We may disclose your information if required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Prevent fraud or illegal activities
  • Protect the safety of users or the public

5.5 Business Transfers

If New Heights Real Estate LLC undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. Any new owner will continue to protect your information in accordance with this Privacy Policy.

6. International Data Transfers

Your personal information may be stored or processed on servers located inside or outside the United Arab Emirates.

Where international transfers occur, we take appropriate safeguards to protect your information, including:

  • Standard Contractual Clauses (where applicable)
  • Adequacy decisions
  • Secure contractual arrangements with service providers
  • Other legally approved transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Typical retention periods include:

Information Retention Period
Property enquiries Up to 3 years after the last interaction
Transaction records Up to 7 years
Marketing preferences Until you unsubscribe or withdraw consent
Website analytics Up to 26 months
User accounts Until the account is deleted or becomes inactive

Where legally permitted, you may request deletion of your personal information.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights.

8.1 Rights Under GDPR

If you are located in the European Economic Area (EEA), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • Object to automated decision-making where applicable

8.2 Rights Under CCPA / CPRA

If you are a California resident, you may have the right to:

  • Know what personal information we collect
  • Request deletion of personal information
  • Correct inaccurate information
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information
  • Receive equal service regardless of exercising your privacy rights

8.3 Exercising Your Rights

To submit a privacy request, please contact us using the details below.

Email: newheightsrealestate1003@gmail.com Phone: +971 58 587 4647

We will respond within the time required by applicable law.

9. Cookies and Tracking Technologies

9.1 Cookies We Use

Our website may use the following types of cookies:

  • Essential Cookies
  • Analytics Cookies
  • Marketing Cookies
  • Functional Cookies
  • Preference Cookies

These cookies help improve website functionality and user experience.

9.2 Third-Party Technologies

We may use third-party services including:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Other marketing and analytics platforms

These providers may collect information in accordance with their own privacy policies.

9.3 Managing Cookies

You can manage cookies by:

  • Adjusting your browser settings
  • Using our cookie consent banner
  • Opting out through third-party providers where available

Disabling certain cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organisational security measures to protect your information.

These measures include:

  • SSL/TLS encryption
  • Secure hosting infrastructure
  • Encrypted data storage where appropriate
  • Regular software updates
  • Access controls
  • Authentication procedures
  • Employee confidentiality obligations
  • Staff privacy training
  • Regular security monitoring

Although we take reasonable steps to protect your information, no method of transmission over the Internet is completely secure.

11. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will delete that information as soon as reasonably practicable.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page together with the revised “Last Updated” date.

Where required by law, we will provide additional notice before material changes become effective.

14. Data Breach Notification

If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will take appropriate action, including where required by applicable law:

  • Notify relevant regulatory authorities
  • Inform affected individuals where necessary
  • Investigate the incident
  • Take appropriate corrective measures to reduce future risks

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

New Heights Real Estate LLC Office 1404, Le Solarium Tower Dubai Silicon Oasis Dubai, United Arab Emirates

Phone: +971 58 587 4647 Email: newheightsrealestate1003@gmail.com Website: https://newheightsrealestate.ae

© 2026 New Heights Real Estate LLC. All Rights Reserved.

16. Your Choices and Marketing Preferences

You may choose how we communicate with you. If you no longer wish to receive marketing emails, newsletters, or promotional messages from New Heights Real Estate LLC, you may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link included in our marketing emails.
  • Contacting us using the details provided in this Privacy Policy.
  • Requesting removal from our marketing database.

Please note that even if you opt out of marketing communications, we may still send important service-related communications, such as appointment confirmations, transaction updates, and responses to your enquiries.

17. Accuracy of Information

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date. If any of your information changes, please notify us so we can update our records.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.

19. Contact Information

For any questions regarding this Privacy Policy or your personal information, please contact:

New Heights Real Estate LLC Office 1404, Le Solarium Tower Dubai Silicon Oasis Dubai, United Arab Emirates

Phone: +971 58 587 4647 Email: newheightsrealestate1003@gmail.com Website: https://newheightsrealestate.ae

Business Hours: Monday – Saturday 10:00 AM – 7:00 PM (GST)

Acceptance of This Privacy Policy

By accessing or using our website, submitting an enquiry, requesting our services, or otherwise interacting with New Heights Real Estate LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services.

Last Updated: August 3, 2026

© 2026 New Heights Real Estate LLC. All Rights Reserved.